Workshop: From First Contact to Loyal Customer

Workshop - From First Contact to Loyal Customer 

Learn How to Map Every Step of Your Customer's Experience
 

Part of the Business Series of workshops.

Join Aileen Day, one of Australia’s leading authorities in customer experience to learn how to design your very own customer experience journey map.

With your purpose-built journey map, you will be able to easily identify touchpoints in your business that can lead you to attract, convert, and retain the customers that are right for you.

Those are the customers who become your business advocates helping make you commercially adaptable, profitable, and transform from a business into a trusted and value driven brand.

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Who should attend: City of Casey small and medium enterprises, established start-ups, growth-focused business owners. 

What is included: Morning Tea

Location: Cranbourne West Community Hub - Hall 2

Facilitator: Aileen Day - business advisor, speaker, best-selling author and qualified clinical psychotherapist