GPK Group: Innovation Finalist in the Casey Business Awards 2024
Embodying innovation, GPK Group has been named as a finalist in the Innovation category of the local business awards, a testament to their cutting-edge approach in delivering comprehensive IT support.
Since 1999, GPK Group has been helping businesses consolidate their IT needs, ensuring their technology solutions evolve with the business world.
GPK Group’s innovation is truly at the heart of their operations.
They track Customer Satisfaction (CSAT) and Net Promoter Score (NPS) using the Information Technology Infrastructure Library (ITIL) framework to maintain top-notch service and their goals of achieving over 90% and above 50 in those respective scores are consistently met, placing them in the top quartile among leading IT companies.
One of their standout innovations is the development of a cutting-edge point-of-sale and back-office software solution tailored for grocery stores and liquor stores. This software offers unparalleled customisation, rapid development, AI-enhanced features, and robust security, helping clients enhance operational efficiency and stay competitive.
Their success is driven by a thorough, data-driven approach, including market research, direct client feedback, and industry trend analysis. This meticulous process ensures their solutions are aligned with real-world needs.
GPK Group’s recognition as a finalist underscores their commitment to innovation and excellence in IT support. Their client-centric approach and advanced solutions set them apart.
Congratulations GPK Group!