Lioness Performance: Customer Experience Finalist in the Casey Business Awards 2024
A testament to their dedication to empowering women, Lioness Performance has been named as a finalist in the Customer Experience category of the Casey Business Awards 2024.
Their female-only strength training gym offers a safe space for women to become the most powerful versions of themselves, with services including coaching, community events, online coaching, 24/7 access, and rehabilitation.
Unlike typical gyms, Lioness Performance focuses on building strength and confidence, defying industry norms that often encourage women to shrink and conform. Their mission is to help women realise their strength and capabilities, impacting all areas of their lives. Since opening in 2021, they have worked with over 300 women, starting with online coaching and growing into a full-capacity gym.
Customer feedback is a cornerstone of their success, with 90% of their client base coming through referrals. This high referral rate reflects the trust and satisfaction their members have in the gym’s supportive and empowering environment. Additionally, their merchandise, proudly worn by 120 out of 134 members, symbolises community engagement and pride.
Lioness Performance prioritises personalised coaching, pairing each member with an individual coach for goal setting and weekly check-ins. This approach ensures tailored support and motivation, fostering a sense of belonging and support within the community. Their commitment to exceptional customer service and personalised coaching has resulted in a retention rate of over 95%.
Lioness Performance recognition as a finalist underscores their exceptional customer experience and dedication to empowering women. Their client-centric approach and supportive community set them apart in the fitness industry.
Congratulations Lioness Performance!