Terry White Chemmart Clyde: Excellence in Community and Customer Support Casey Business Awards 2025 finalist
Terry White Chemmart Clyde has become a trusted local pharmacy by combining professional care with a genuine commitment to the community. Guided by a clear business plan, the team sets and tracks meaningful goals, from supporting patient health through medication reviews to encouraging engagement with loyalty programs and digital prescription services. Regular benchmarking and training ensure the pharmacy not only meets industry standards but continues to improve and innovate.
The team reflects the rich diversity of the Casey community, with staff from a variety of cultural and faith backgrounds. This diversity strengthens the care they provide, ensuring patients feel supported and understood. With most of the workforce drawn from the local area, the pharmacy also reinvests directly back into Casey through sourcing, events and partnerships with nearby health providers, including the Casey Medical Centre.
Community support is at the heart of their work. From sponsoring local sporting clubs and community organisations to hosting events like the annual Morning Teal fundraiser for Ovarian Cancer Australia, the pharmacy consistently goes above and beyond to give back. Their focus on smooth patient transitions between care settings, direct support for carers and families, and open engagement through reviews and surveys highlight their dedication to customer service and continuous improvement.
Congratulations Terry White Chemmart Clyde for being a finalist in the Excellence in Community & Customer Support category.