Twisted Sista Cafe & Gelateria Casey Central: Casey Business Awards 2026 - Excellence in Business Innovation Finalist

Twisted Sista Casey is a family-owned business that has proudly served the local community since 2023. Located at Casey Central Shopping Centre in Narre Warren South, Twisted Sista offers a unique café and dining experience focused on quality food, exceptional customer service, and a welcoming atmosphere. 

The business demonstrates innovation through the ongoing development of its product offerings, service model, and operational systems to meet evolving customer expectations within the local hospitality market. 

From its establishment, Twisted Sista Casey identified a clear gap in the Casey region for a modern café experience that combines high-volume breakfast service with consistent quality, efficient operations, and strong value for customers. Demand for convenient, high-quality dining options was evident due to the area's rapid population growth, limited premium breakfast offerings, and a market largely focused on traditional café models rather than scalable, experience-driven service. 

In response, Twisted Sista Casey developed and refined a buffet-style breakfast offering designed to improve service speed, increase customer choice, and reduce wait times during peak periods. 

The self-service format allows customers to enjoy a wider variety of breakfast options while providing flexibility and convenience. At the same time, it enhances operational efficiency by reducing kitchen bottlenecks and supporting consistent food quality during high-volume service periods. 

This innovative breakfast model has contributed to increased morning trade, improved customer satisfaction, and higher table turnover rates, while reinforcing Twisted Sista Casey's commitment to delivering memorable dining experiences for every guest who walks through its doors. 

Congratulations to Twisted Sista Casey on being named a finalist in the Excellence in Business Innovation Award.