Lynbrook and Berwick Clyde Vet: Customer Experience Finalist in the Casey Business Awards 2024
A testament to their dedication to providing exceptional service to animals and their owners, Lynbrook and Berwick Clyde Vet has been named as a finalist in the Customer Experience category of the Casey Business Awards 2024.
Their vision is to be an employer of choice in the veterinary industry, a practice of choice for clients, and a centre of learning and excellence for veterinary science.
At Lynbrook and Berwick Clyde Vet, the client experience is paramount. They have protocols in place that each team member is passionate about, ensuring that clients feel supported and informed throughout their pet’s care. From the moment clients are greeted to the updates they receive via calls, SMS, and social media, they feel as if they are there with their pets. Follow-up calls and check-ins are a standard practice, reinforcing their commitment to exceptional service.
Communication is key at Lynbrook and Berwick Clyde Vet. They maintain transparency through detailed communications and provide resources, such as booklets, handouts and videos, to help their clients to best understand their pets’ needs.
Lynbrook and Berwick Clyde Vet also offers flexible payment options like Vet Pay, Zip Pay, and After Pay, ensuring that financial concerns do not hinder the care of pets. Their commitment to feedback and continuous improvement ensures they meet and exceed client expectations.
Lynbrook and Berwick Clyde Vet’s recognition as a finalist underscores their exceptional customer experience and unwavering commitment to the well-being of pets and their owners, which set them apart in the veterinary industry.
Congratulations Lynbrook and Berwick Clyde Vet!