Berwick Auto Electrics and Mechanical: Casey Business Awards 2026 - Excellence in Customer Experience Finalist

Berwick Auto Electrics & Mechanical are a family-owned and operated workshop who have provided a range of automotive electrical and mechanical services to local families, tradies, and businesses for over 30 years.  

At Berwick Auto Electrics & Mechanical, their customers are treated like part of the family and are at the centre of everything they do. What sets Berwick Auto Electrics & Mechanical apart from their competitors is their ability to combine advanced technical expertise with genuine customer care, convenience, and a complete range of automotive services under one roof. While many workshops specialise in either mechanical repairs or auto electrical diagnostics, they provide both, making Berwick Auto Electrics & Mechanical a one-stop-shop for all makes and models. 

Communication is one of their biggest strengths, with customer kept informed throughout the repair process, explaining faults and repair options in clear, easy to understand language. Customers receive regular updates via phone, SMS, and email, ensuring they feel  informed and confident every step of the way. 

To provide maximum convenience, Berwick Auto Electrics & Mechanical offer customer drop-off and pick-up services, loan vehicles, and secure after-hours key drop-off and vehicle collection options. To further reward customer loyalty, they also offer a loyalty program for repeat customers, as well as promotional offers throughout the year.  

Berwick Auto Electrics & Mechanical commitment to customer experience extends beyond the workshop. Their Women on Wheels education workshop attracted more than 50 local women, providing practical information about vehicle maintenance, warning lights, tyre safety, and roadside emergencies.  

Congratulations to Berwick Auto Electrics and Mechanical on being named a finalist in the Excellence in Customer Experience Award.