Sana Skin Clinic: Casey Business Awards 2026 - Excellence in Customer Experience Finalist

Established in 2015, Berwick's Sana Skin Clinic has built its reputation on a philosophy that exceptional skin health is achieved by caring for the whole person. Owner Christine Tiberi took an innovative approach by bringing together a multidisciplinary team of skin therapists, naturopaths, a nervous system practitioner and an injector nurse to deliver personalised care in a supportive environment. This commitment to customer care has translated into outstanding results, including a 95% returning client rate and an average rating of 4.9 out of 5. Through tailored skin programs, clients receive professional treatments, customised skincare, naturopathy guidance and regular progress reviews, with follow-up communication after every appointment ensuring they feel supported throughout their journey. 

These results are driven by the care invested in every touchpoint of the customer experience. The client journey begins before an appointment, with proactive communication designed to ease uncertainty and build trust. In the clinic, a warm and welcoming environment has been created to feel calming rather than clinical, with thoughtful touches such as guided meditation helping clients fully engage in their treatment experience. 

This philosophy extends to accessibility and inclusivity. Sana Skin welcomes clients of all ages, genders and backgrounds, supporting them at every stage of their skin journey. Remote care services support clients across Australia, while flexible payment options help reduce financial barriers to care. At the heart of the business is a commitment to understanding each client's unique needs and goals. Rather than applying a standard protocol, the team develops personalised solutions and meaningful relationships. By combining expertise with genuine empathy, Sana Skin has created an experience that improves skin health while building confidence, trust and wellbeing. 

Congratulations to Sana Skin Clinic on being named a finalist in the Excellence in Customer Experience Award.