Casey Business Awards 2023

Love your customers? Whether you are a large or small businesses tell us how you provide an exceptional or unique customer and visitor experience. It is for businesses that directly service a consumer, either through a visitor experience, such as tour operators, as well as those that operate in the Retail, Hospitality, community services and broader tourism sectors.

You place a high focus on your business presentation, delivering a high quality customer experience.

To demonstrate your customer service excellence, the judging panel will assess:

• How you engage with your customers
• Your customer service policy
• Your business has an information gathering system in place to learn about their customers

The main focus of your business is your customers. This includes allied health and businesses that prioritise the need to improve the physical and mental wellbeing of their clients. You demonstrate a commitment to connections within the community. You have a holistic approach with how you assist your clients and provide more opportunities for people with disabilities and mental wellbeing.

To demonstrate your commitment to the health and wellbeing of your community, the judging panel will assess:

• How you excel in health excellence
• How you demonstrate the importance of connections within your community
• How you provide a holistic approach to your clients

Excelling in Business to Business services, you have a focus on customised, knowledge based solutions for your clients. With an established business and customer base, the solutions you provide make you stand out as a business.

To demonstrate how your business excels in Business to Business services the judging panel will assess:

• You can provide information that differentiates your business from your competitors
• Your business has a good understanding of their market and the clients' needs
• You ensure to keep up to date with regards to market and industry trends and any changes that are taking place
• Your business has a customer retention process and demonstrates how they have implemented that process

Is sustainability a focus of your business? Do you embrace the Circular Economy? This category allows you to demonstrate your dedication to sustainable business practices, whether that be reducing waste, being energy efficient, sourcing local products or decreasing your carbon emissions footprint. Don't miss the opportunity to be recognised for your commitment to Sustainability.

To demonstrate how your business incorporates circular economy processes within your operations and sustainability practices, the judging panel will assess:

• Strategies and practices showing how your business has embraced on becoming more sustainable
• How your business operates within circular economy
• Examples of day-today practices that reduce the impact on the environment
• How your staff practice sustainability within the workplace through training, actions and policies implemented by the business

Started your business within the last one to three years? Your product or service is unique and offers a point of difference. You offer an innovative approach to running your business, in how you supply your products and the services you provide. If you are new, a trend setter or have a different approach, then this category is for you.

To demonstrate how your new business has moved from an idea into the business it is today, the judging panel will assess:

• The growth of your business from business plan to current day
• Any business across any sector that has commenced operation between 30 June 2020 - 1 July 2023 is eligible
• The income performance of your business, including the number of customers

You are defined as 'small' but you are mighty!

Your business has up to five employees and includes home - based businesses, sole traders and mobile operators. You are able to provide a service to your clients and customers that is personalized and meets their needs. You are agile and able to quickly modify your operations to meet the challenges that come your way.

To demonstrate your unique small business, the judging panel will assess:

• Your business has 1 - 5 employees, including the owner
• How your service / or product caters to the needs of your customers
• How your business plays an active role in promoting and improving businesses within the city
• Puts the interests of others above that of their own